ACCOUNT & DATA DELETION POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

KidsKosmos (“KidsKosmos”, “we”, “us”, or “our”) respects your right to control your personal information.

This Account & Data Deletion Policy explains how users can request deletion of their KidsKosmos account and associated personal information, including information relating to children managed through the account.

This Policy applies to accounts created through the KidsKosmos website, Android application, iOS application, and other authorized KidsKosmos services.

This Policy should be read together with the KidsKosmos Privacy Policy, Terms & Conditions, and Child Safety Policy.

1. OUR COMMITMENT

KidsKosmos provides users with a mechanism to request deletion of their account and associated personal information.

Where a user requests deletion, KidsKosmos will process the request in accordance with:

Applicable privacy and data-protection laws.
Our Privacy Policy.
Legal and regulatory requirements.
Legitimate security and fraud-prevention requirements.
Applicable contractual obligations.

We do not retain personal information indefinitely when there is no legitimate reason to retain it.

2. WHO CAN REQUEST ACCOUNT DELETION

Account deletion may be requested by:

The account holder.
A Parent or Legal Guardian acting on behalf of a Child.
An authorized representative where legally permitted.
An authorized organization administrator for organization-managed accounts, where applicable.

We may require reasonable verification before processing a deletion request.

3. HOW TO DELETE YOUR KIDSKOSMOS ACCOUNT

Users may initiate account deletion through the KidsKosmos application where the functionality is available.

In the KidsKosmos App

Go to:

Profile / Settings → Account → Delete Account

Follow the instructions shown in the application.

Depending on the account and security requirements, KidsKosmos may request confirmation before completing the deletion.

4. DELETE YOUR ACCOUNT THROUGH THE WEBSITE

If you cannot access the application, you may request account deletion through our website.

Account Deletion Request

Email: admin@kidskosmostech.com

Phone: +91 8448073838

You may also use the account-deletion request form available on the KidsKosmos website, where provided.

Website:

https://kidskosmos.com/delete-account/

The external deletion page is intended to allow users to initiate account deletion even when they no longer have access to the application.

5. INFORMATION REQUIRED FOR A DELETION REQUEST

To protect accounts from unauthorized deletion, we may request information necessary to verify the request.

This may include:

Account email address.
Registered mobile number.
Account username or identifier.
Account type.
Verification information.
Other reasonable information required to confirm account ownership.

We will not request your password by email or through an insecure communication channel.

6. ACCOUNT DELETION PROCESS

After receiving a deletion request, KidsKosmos may:

Receive the request.
Verify the identity or authority of the requester.
Review the account associated with the request.
Identify information associated with the account.
Identify information that must legally or legitimately be retained.
Delete or anonymize eligible information.
Remove or disable access to the account.
Process deletion from applicable active systems.
Provide confirmation where appropriate.

The exact processing time may depend on:

The type of account.
The amount of information involved.
Verification requirements.
Technical limitations.
Legal retention requirements.
Security investigations.
Third-party processing requirements.

7. WHAT HAPPENS WHEN AN ACCOUNT IS DELETED

Depending on the account and services used, deletion may permanently remove or anonymize information associated with the account.

This may include:

User profile.
Name.
Email address.
Mobile number.
Profile photograph.
Account preferences.
Child profiles.
Parent/guardian information.
Developmental information.
Assessment information.
Therapy information.
Therapy goals.
Progress information.
Session information.
Therapist notes, where legally eligible for deletion.
Uploaded documents.
Photos.
Videos.
Messages.
Appointments.
User-generated content.
Other account-associated information.

Some categories may be retained where required or permitted by law.

8. CHILD DATA DELETION

KidsKosmos recognizes that information relating to children requires additional care.

A Parent or Legal Guardian may request deletion of information relating to their Child, subject to applicable law and verification.

A request may concern:

Child profile information.
Developmental records.
Assessment information.
Therapy-related information.
Progress records.
Uploaded media.
Documents.
Other Child information associated with the account.

Parents or Guardians may contact:

admin@kidskosmostech.com

for a Child-data deletion request.

9. DELETING A CHILD PROFILE WITHOUT DELETING THE PARENT ACCOUNT

Where supported by KidsKosmos functionality, a Parent or Guardian may be able to request deletion of an individual Child profile while keeping the parent account active.

The availability of this functionality may depend on:

Account type.
Organization relationship.
Active services.
Legal requirements.
Record-retention requirements.

Where individual Child-profile deletion is not technically available, the Parent or Guardian may contact KidsKosmos to request appropriate deletion or removal.

10. ORGANIZATION, SCHOOL OR CLINIC ACCOUNTS

Some KidsKosmos accounts may be associated with:

Schools.
Clinics.
Organizations.
Employers.
Therapy centers.
Other institutions.

Where Child information is managed through an organization, deletion may be subject to the applicable relationship between the organization, the Parent/Guardian, the Professional, and KidsKosmos.

A deletion request will be evaluated according to applicable legal requirements and the respective responsibilities of the parties.

11. PROFESSIONAL ACCOUNTS

Professionals may request deletion of their KidsKosmos account.

Deleting a Professional account may not automatically delete records that the Professional created in connection with services provided to a Child.

For example, certain records may need to remain available to an authorized Parent, Guardian, organization, or other authorized Professional.

Such information will be handled according to applicable law, legitimate retention requirements, and our Privacy Policy.

12. WHAT MAY NOT BE IMMEDIATELY DELETED

Some information may need to be retained even after an account deletion request.

Examples may include information required for:

Legal compliance.
Tax obligations.
Accounting requirements.
Regulatory requirements.
Fraud prevention.
Security investigations.
Prevention of abuse.
Protection of children.
Dispute resolution.
Establishing or defending legal claims.
Enforcing contractual rights.
Compliance with lawful government requests.

Where information is retained for these reasons, it will be retained only for as long as reasonably necessary for the applicable purpose.

13. BACKUPS

Some deleted information may temporarily remain in encrypted backups or disaster-recovery systems.

Backup copies may not be immediately accessible or practically removable from every backup system.

Where this occurs, KidsKosmos will take reasonable steps to prevent the information from being restored for ordinary active use except where necessary for:

Disaster recovery.
Security.
Legal requirements.
Business continuity.

Backup data will be deleted or overwritten according to applicable backup-retention procedures.

14. THIRD-PARTY SERVICE PROVIDERS

KidsKosmos may use third-party service providers to operate the platform.

These providers may include:

Cloud hosting providers.
Database providers.
Authentication providers.
Payment providers.
Communication providers.
Analytics providers.
Security providers.
Customer-support providers.
Other technology providers.

Where applicable, KidsKosmos may instruct relevant service providers to delete or de-identify information associated with a deleted account, subject to their legitimate legal and operational retention requirements.

Some third-party services may have independent retention requirements.

15. PAYMENT AND TRANSACTION RECORDS

Deleting a KidsKosmos account does not necessarily mean that all financial transaction records can be immediately deleted.

Information such as:

Transaction references.
Payment records.
Invoices.
Tax records.
Refund records.
Subscription records.

may need to be retained for accounting, tax, fraud prevention, legal, or regulatory purposes.

Payment-card information handled directly by third-party payment providers is subject to those providers’ policies and retention practices.

16. SUBSCRIPTIONS

Deleting the KidsKosmos application or requesting account deletion may not automatically cancel an active subscription purchased through:

Apple App Store.
Google Play Store.
A third-party payment provider.
Another authorized subscription platform.

Users should separately cancel subscriptions through the applicable platform where required.

Account deletion does not automatically guarantee a refund.

Refunds are governed by applicable law and the relevant payment or app-store policies.

17. ACCOUNT DELETION AND APP UNINSTALLATION

Uninstalling the KidsKosmos application from a device does not automatically delete your KidsKosmos account.

To delete your account, use:

Settings → Account → Delete Account

inside the application, where available, or submit a request through:

admin@kidskosmostech.com

18. ACCOUNT DELETION AND LOGOUT

Logging out of KidsKosmos does not delete your account.

Logging out only ends the current authenticated session.

To permanently delete the account, you must use the account-deletion process.

19. ACCOUNT DELETION AND DATA ANONYMIZATION

In certain situations, KidsKosmos may anonymize information rather than permanently delete it where permitted by applicable law.

Anonymized information is processed so that it can no longer reasonably be associated with an identifiable individual.

Anonymized or aggregated information may be retained for legitimate purposes such as:

Security analysis.
Service improvement.
Statistical analysis.
Product development.
Reporting.
Operational research.

Such information will not be used to identify an individual where it has been properly anonymized.

20. FRAUD AND SECURITY INVESTIGATIONS

If an account is associated with suspected:

Fraud.
Abuse.
Security incidents.
Unauthorized access.
Child-safety violations.
Criminal activity.

KidsKosmos may retain certain information as reasonably necessary to investigate, prevent, or respond to the issue.

Such retention will be limited to legitimate purposes and applicable legal requirements.

21. LEGAL RETENTION

Certain information may be retained where required by:

Applicable laws.
Court orders.
Government authorities.
Regulatory requirements.
Tax authorities.
Law-enforcement requests.
Professional record-keeping requirements.

When the applicable retention period expires, the information will be deleted, anonymized, or securely disposed of where appropriate.

22. DELETION REQUEST VERIFICATION

Because KidsKosmos may contain sensitive information and information relating to children, we may need to verify the identity and authority of the requester.

This is intended to prevent:

Unauthorized account deletion.
Malicious deletion.
Unauthorized access.
Deletion of another person’s information.
Deletion of Child information by an unauthorized person.

Verification requirements may vary depending on the account and request.

23. PARENT OR GUARDIAN VERIFICATION

When a person requests deletion of a Child’s information, KidsKosmos may request reasonable evidence demonstrating that the requester is:

The Parent.
The Legal Guardian.
An authorized representative.
Otherwise legally entitled to make the request.

The information requested for verification will be handled in accordance with our Privacy Policy and applicable law.

24. DELETION REQUESTS FROM CHILDREN

Where applicable law provides children with rights concerning their personal information, KidsKosmos will handle such requests in accordance with applicable legal requirements.

Where Parent or Guardian involvement is legally required, KidsKosmos may request appropriate authorization.

25. DELETION REQUESTS FROM AUTHORIZED REPRESENTATIVES

A legally authorized representative may submit a deletion request on behalf of a User or Child where permitted by applicable law.

We may require reasonable documentation confirming the representative’s authority.

26. WHAT HAPPENS TO SHARED INFORMATION

If information has been shared with an authorized Professional, School, Clinic, Organization, or other service provider as part of the KidsKosmos service, deletion from KidsKosmos systems does not necessarily mean that the same information will automatically be deleted from independently maintained records controlled by that third party.

Where appropriate and legally required, KidsKosmos may request or instruct relevant service providers to delete eligible information.

Users should also review the applicable organization’s privacy policy where relevant.

27. MESSAGES AND COMMUNICATIONS

Deletion may remove messages and communications stored within the KidsKosmos platform.

However, messages or information that were independently retained by another authorized user may remain in that user’s records where legally permitted.

KidsKosmos cannot guarantee deletion of information independently copied or retained outside our systems.

28. USER-GENERATED CONTENT

Where a User submits:

Photos.
Videos.
Documents.
Reviews.
Messages.
Feedback.
Other content.

eligible content associated with a deleted account may be deleted or anonymized.

Some content may be retained where required for:

Legal purposes.
Security.
Fraud prevention.
Dispute resolution.
Professional record requirements.
Other legitimate purposes.

29. DELETION OF DATA FROM ACTIVE SYSTEMS

Once a deletion request has been verified and approved, KidsKosmos will take reasonable steps to remove eligible personal information from active systems.

The exact technical process may include:

Account deactivation.
Record deletion.
Data anonymization.
Access-token invalidation.
Removal of profile information.
Removal of associated media.
Removal from active databases.
Removal from applicable storage systems.

Technical implementation may vary based on the type of data and service.

30. DELETION FROM SEARCH, CACHE OR TEMPORARY SYSTEMS

Information may temporarily remain in:

Caches.
Logs.
Temporary storage.
Security systems.
Backup systems.

where necessary for legitimate technical or legal purposes.

KidsKosmos will take reasonable steps to allow such information to expire or be deleted according to applicable retention procedures.

31. DATA DELETION DOES NOT AFFECT LEGAL RIGHTS

Account deletion does not eliminate:

Existing contractual obligations.
Outstanding payment obligations.
Legal claims.
Fraud investigations.
Regulatory obligations.
Other rights or obligations that legally survive account deletion.

32. HOW LONG DOES DELETION TAKE?

KidsKosmos will process verified deletion requests within a reasonable period and in accordance with applicable legal requirements.

The time required may vary depending on:

Verification.
Account complexity.
Data volume.
Legal requirements.
Third-party systems.
Security investigations.
Backup systems.

Where a request cannot be completed immediately, we may communicate the applicable reason where appropriate.

33. CONFIRMATION OF DELETION

Where appropriate, KidsKosmos may send confirmation after the deletion request has been processed.

Confirmation may be sent to the verified email address or other verified contact method associated with the request.

For security reasons, we may limit the information included in a deletion confirmation.

34. IF YOU CHANGE YOUR MIND

Once an account-deletion process has been completed, the account and associated information may not be recoverable.

If you wish to retain your account, you should cancel the deletion request before the deletion process is completed, where cancellation is technically and reasonably possible.

35. RE-CREATING AN ACCOUNT

After account deletion, you may create a new KidsKosmos account if registration is available.

A new account may not restore previously deleted information.

You may need to provide information again.

36. CHILD SAFETY AND DELETION

KidsKosmos may retain limited information where reasonably necessary to investigate or prevent:

Child abuse.
Child exploitation.
Grooming.
Fraud.
Security incidents.
Other serious safety concerns.

Such information will be retained only where legally permitted or required and for as long as reasonably necessary for the relevant purpose.

37. PRIVACY RIGHTS

Depending on applicable law, Users may have rights including:

Right to access personal information.
Right to correct information.
Right to request deletion.
Right to withdraw consent.
Right to object to certain processing.
Right to restrict processing.
Right to data portability, where applicable.
Other applicable privacy rights.

These rights may be subject to legal limitations.

Please refer to our Privacy Policy for additional information.

38. CONTACT FOR DATA DELETION

For account or data deletion requests, contact:

KidsKosmos

Email: admin@kidskosmostech.com

Phone: +91 8448073838

Address:

Gurgaon, Haryana – 122017
India

Online Account Deletion Page

https://kidskosmos.com/delete-account/

39. PRIVACY CONTACT

For privacy-related questions, complaints, or requests:

Privacy Contact:
admin@kidskosmostech.com

Please include enough information for us to understand and process your request while avoiding unnecessary sensitive information in your initial communication.

40. SECURITY OF DELETION REQUESTS

Deletion requests are treated as sensitive requests.

KidsKosmos may use verification procedures to prevent unauthorized persons from deleting or accessing accounts.

We may reject or delay a request if we cannot reasonably verify the requester’s identity or authority.

41. CHANGES TO THIS POLICY

KidsKosmos may update this Account & Data Deletion Policy from time to time.

Changes may be made to reflect:

New features.
Changes in technology.
Changes in legal requirements.
Changes in platform requirements.
Changes in data-management practices.

The “Last Updated” date will indicate when this Policy was most recently revised.

42. RELATIONSHIP WITH OTHER POLICIES

This Policy should be read together with:

KidsKosmos Privacy Policy.
KidsKosmos Terms & Conditions.
KidsKosmos Child Safety Policy.
Refund & Cancellation Policy.
Subscription Terms, where applicable.
Other applicable KidsKosmos policies.

If another policy provides additional rights or protections required by applicable law, those rights will continue to apply.

43. GOVERNING LAW

This Policy shall be interpreted in accordance with applicable laws of India, subject to any mandatory rights and protections applicable to Users in their jurisdiction.

Nothing in this Policy is intended to remove or restrict any right that cannot legally be waived.

44. FINAL COMMITMENT

KidsKosmos is committed to providing Users with meaningful control over their personal information.

We will:

Provide an account-deletion mechanism.
Process verified deletion requests.
Protect Child information.
Apply reasonable security measures.
Respect applicable privacy rights.
Retain information only where reasonably necessary or legally required.
Take reasonable steps to remove eligible information from active systems.

CONTACT